Monday, March 31, 2008

That was Easy! Canceling a credit card

It must be a sign that I don't spend enough money. I called American Express today to cancel a credit card. I hadn't used it in a few years, so I didn't expect them to fight much. Imagine my surprise when "cancel a card" was a second-level item on their automated telephony system! Most companies make it impossible to find their phone number, never mind make it easy to find out how to cancel your relationship with them. I was further flabbergasted when I found out that my cancellation merely required me pressing a number on my phone; no high pressure tactics from call center salesmen! It almost made me feel bad to have canceled when the company provided such good customer service! But never mind, it makes me want to keep the existing Amex charge card I have even more: it's too damn hard to find good customer service these days.

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